FAQ
Orders
How soon does my order ship?
Every order is processed within 1-2 business days. As soon as it leaves us, you get an email with your tracking number.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email contact@freshstart-store.com with your order number as soon as possible and we'll catch it if we can.
I never got an order confirmation.
Check your spam folder first — confirmations are automatic. If it isn't there, email us and we'll resend it.
Shipping
How long does delivery take?
After processing (1-2 business days), delivery within the United States takes:
- Economy - 7-12 business days - Free (€0.00, no minimum)
- Standard - 5-8 business days - €9.90
- Express - 2-4 business days - €16.90
Do you ship internationally?
Not yet. We currently ship within the United States only.
Is shipping free?
Yes. Economy shipping is free on every order, with no minimum. If you want it faster, Standard is €9.90 and Express is €16.90.
Which currency are your prices in?
All prices are shown in euros (€) and already include applicable taxes. Depending on the order, import duties or fees may be charged in the United States; these are set by the local authorities and are not controlled by Fresh Start Store.
Returns
What's your return policy?
30 days from delivery, unused and in original packaging. Full details on our Refund Policy page.
Who pays return shipping?
We do, if the item arrived damaged, defective, or wasn't what you ordered. For a change of mind, return shipping is on you.
How long until I'm refunded?
We process refunds within 3 business days of receiving the return. Your bank usually takes another 5–10 days to post it.
Products
Are your product photos accurate?
Yes. Colors can shift slightly between screens, but we don't retouch a product into looking like something it isn't.
Something arrived damaged.
Email contact@freshstart-store.com with a photo within 7 days of delivery and we'll replace it or refund you — your choice.
Payment & privacy
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.
Is my payment information safe?
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.
Still have a question? Email contact@freshstart-store.com. We answer Monday-Friday, 9:00am-6:00pm CT (Central Time).