Shipping policy
Shipping Policy – Fresh Start Store
Processing time
Orders are processed within [1–3] business days after payment confirmation (excluding weekends and holidays). You will receive a confirmation email once your order is placed and another with tracking information once it ships.
Delivery times
Estimated delivery times after dispatch:
- Portugal & European Union: [5–10] business days
- United Kingdom: [6–12] business days
- United States & Canada: [7–14] business days
- Rest of the world: [10–20] business days
These are estimates and not guaranteed. Delays may occur during peak seasons, holidays, or due to carrier or customs issues outside our control.
Shipping costs
Shipping costs are calculated and displayed at checkout before payment. [Free shipping may be offered on selected orders or promotions, as shown at checkout.]
Order tracking
Once your order ships, you will receive a tracking number by email. Tracking may take 24–72 hours to update after dispatch.
Customs, duties and taxes
For orders delivered outside the European Union, customs duties, import taxes or fees may apply. These are the responsibility of the customer and are not included in the item price or shipping cost.
Shipping address
Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible; we can only update the address before the order ships.
Lost or delayed packages
If your tracking shows no updates for more than [10] business days, or your order has not arrived within the estimated time, contact us at contact@freshstart-store.com and we will investigate with the carrier.
Multiple packages
Orders with several items may ship in separate packages and arrive on different days.
Contact
contact@freshstart-store.com