Shipping Policy
Where we ship
Fresh Start Store ships only to addresses in the United States. We do not ship to any other country at this time.
Processing time
Every order is processed within 1-2 business days (weekends and holidays not included). You'll get a confirmation email with tracking as soon as your order leaves us.
Delivery times and rates
| Method | Estimated delivery | Cost |
|---|---|---|
| Economy | 7-12 business days | Free (€0.00), no minimum |
| Standard | 5-8 business days | €9.90 |
| Express | 2-4 business days | €16.90 |
Delivery estimates are counted in business days after processing (1-2 business days) and do not include weekends or federal holidays.
Prices, taxes and duties
All prices are shown in euros (€) and already include applicable taxes. Depending on the order, import duties or fees may be charged in the United States; these are set by the local authorities and are not controlled by Fresh Start Store.
Tracking
Every order ships with tracking. You'll receive the number by email once the label is created; carriers can take up to 24 hours to activate it. You can also check status on our order tracking page.
Delays outside our control
Weather, carrier backlogs, and peak holiday volume can push deliveries past the estimates above. We'll always help you trace a delayed package, but we can't guarantee carrier timelines.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the reshipping cost. Contact us right away if you spot a mistake — if the order hasn't shipped, we can usually fix it for free.
Lost, stolen, or damaged packages
If tracking shows delivered but you don't have the package, check around your entryway and with neighbors, then contact us within 7 days. If a package arrives damaged, email a photo to contact@freshstart-store.com within 7 days of delivery and we'll replace it or refund you.
Split shipments
Occasionally items in one order ship separately. You won't be charged extra, and each shipment gets its own tracking number.
Questions
Email contact@freshstart-store.com and we'll reply within one business day. We answer Monday-Friday, 9:00am-6:00pm CT (Central Time).